Welcome to the help center for Obepro. This page guides you through common questions about ordering, delivery, payment, product information and account support.
1. How to Place an Order
To place an order, open the product page and choose your preferred options. Select the quantity, add the item to your cart and follow the checkout steps. Review your details before you confirm the order.
2. Payment Options
You can pay using secure online payment methods supported on our checkout page. All transactions are processed through trusted gateways (Paystack) to protect your information.
3. Delivery Information
We deliver across Nigeria. Delivery time depends on your location and the size of the order. Most orders arrive within a short period once payment is confirmed. You will receive updates as your order moves through each stage.
4. Tracking Your Order
If your order includes tracking, the tracking code will appear in your order details. You can open the link to see the current status of your package.
5. Returns and Exchanges
If you receive an item that is damaged or not what you ordered, contact support within the stated return window. Keep the item unused and in its original packaging. Our team will guide you through the return or exchange process.
6. Product Information
Each product page includes specifications, descriptions and clear photographs. If you need extra details about an item, reach out through our support channels and we will provide more information.
7. Managing Your Account
You can update your profile, address book and order history from your account dashboard. If you forget your password, use the reset option on the login page.
8. Contact Support
If you need help, you can reach us through the contact form on the website or by email. Provide your order number when contacting us about a specific purchase, so we can assist you quickly.