This Nationwide Shipping Policy explains how orders placed on obepro.com.ng are processed, shipped, and delivered across Nigeria. Please read carefully before placing an order.
1. Coverage Area
We offer nationwide delivery across all 36 states in Nigeria and the FCT (Abuja).
- Major cities and urban areas enjoy faster delivery times
- Remote or rural locations may require additional transit time
2. Order Processing Time
- Orders are processed within 1–2 working days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- Custom-made or tailored items may require additional processing time (this will be communicated clearly before confirmation)
3. Delivery Timeframes
Estimated delivery timelines after dispatch:
- Lagos & major cities: 1–3 working days
- Other states: 3–7 working days
- Remote locations: Up to 7 working days
Delivery times may vary due to weather conditions, public holidays, courier delays, or unforeseen logistics challenges.
4. Shipping Fees
Shipping fees are calculated automatically at checkout based on:
- Delivery location (state and city)
- Package size and weight
- Selected delivery option (standard or express)
The final shipping cost will be clearly displayed before payment is completed.
5. Express Delivery (Where Available)
- Express delivery is available for selected locations
- Faster delivery timelines apply
- Additional charges may apply
Availability and pricing will be shown at checkout.
6. Courier Partners
We work with trusted Nigerian courier services to ensure safe and timely delivery of your orders nationwide.
Once your order is dispatched:
- A tracking number may be provided (where available)
- You will receive delivery updates via SMS, WhatsApp, or email
7. Failed Delivery Attempts
If delivery fails due to:
- Incorrect or incomplete address
- Unreachable phone number
- Customer unavailability
The courier may attempt redelivery or return the package.
Additional delivery charges may apply for rescheduled deliveries.
8. Address Accuracy
Customers are responsible for providing:
- Correct delivery address
- Active phone number
- Clear delivery instructions (if needed)
Obepro Limited is not responsible for delays or losses caused by incorrect customer-provided information.
9. Inspection on Delivery
Customers are advised to:
- Inspect items immediately upon delivery
- Report any damage or missing items within 24 hours of receipt
Claims reported after this period may not be eligible for resolution.
10. Shipping Restrictions
- We currently ship within Nigeria only
- International shipping is not available at this time
11. Returns & Delivery Exceptions
Delivery Exceptions
Obepro Limited will not be held responsible for delivery delays or failures caused by:
- Natural disasters, extreme weather, or force majeure events
- Public holidays, strikes, or government restrictions
- Courier operational delays beyond our control
- Incomplete, incorrect, or misleading delivery information provided by the customer
- Customer unavailability at the delivery address after dispatch
In such cases, delivery timelines may be extended without liability.
Returns Due to Delivery Issues
Returns or refunds related to delivery will only be considered under the following conditions:
- Item received is damaged, defective, or incorrect
- Issue is reported within 24 hours of delivery
- Clear evidence (photos or videos) is provided where requested
The following are not eligible for returns or refunds:
- Delays caused by courier service providers
- Refused deliveries without valid cause
- Failure to receive items due to incorrect address or unreachable phone number
- Items damaged after successful delivery and inspection
Where a return is approved:
- Replacement or refund will be processed after item verification
- Shipping fees are non-refundable unless the error originated from Obepro Limited
Stricter Delivery & Returns Policy for High‑Risk States
Due to higher incidence of failed deliveries, transit delays, or security challenges, stricter delivery and return conditions apply to selected high‑risk states (including but not limited to parts of the North East and North West).
For orders shipped to these locations:
- Prepaid orders only – Cash on Delivery is not available
- Delivery timelines are estimates only and may exceed standard timeframes
- Courier redelivery attempts may be limited
- Customers must ensure phone numbers are reachable throughout the delivery window
Returns & Refund Limitations (High‑Risk States)
- Delivery delays alone do not qualify for refunds
- Failed deliveries caused by customer unavailability or local access restrictions are not refundable
- Returned packages due to failed delivery may attract additional shipping or handling fees
- Refunds, where applicable, will exclude all shipping and courier charges
Obepro Limited reserves the right to cancel, delay, or reroute deliveries to high‑risk locations in the interest of safety, logistics efficiency, and service reliability.
12. Policy Updates
Obepro Limited reserves the right to update or modify this shipping policy at any time. Changes will be reflected on this page.
13. Contact Information
For shipping-related questions or support:
- Business Name: Obepro Limited
- Website: obepro.com.ng
- Customer Support: Via website contact form or official support channels