This Vendor Agreement (“Agreement”) is entered into between Obepro Limited, a fashion-forward e‑commerce company operating in Nigeria (“Obepro”, “we”, “us”, or “our”), and the individual or business registering as a vendor on obepro.com.ng (“Vendor”, “you”, or “your”).
By registering as a vendor on obepro.com.ng, you agree to be legally bound by the terms and conditions of this Agreement.
1. ELIGIBILITY & REGISTRATION
1.1. You confirm that you are at least 18 years old and legally capable of entering into a binding contract under Nigerian law.
1.2. You agree to provide accurate, complete, and up‑to‑date information during registration and to keep your vendor profile current.
1.3. Obepro reserves the right to approve, suspend, or reject any vendor application at its sole discretion.
2. SCOPE OF SERVICES
2.1. Obepro provides an online marketplace that allows vendors to list, promote, and sell fashion‑related products and services including but not limited to accessories, tailoring services, fabrics, and custom fashion items.
2.2. Obepro acts solely as a platform provider and is not the manufacturer, owner, or direct seller of vendor products unless explicitly stated.
3. VENDOR OBLIGATIONS
The Vendor agrees to:
- Provide genuine, lawful, and high‑quality products or services.
- Accurately describe all products, including pricing, sizes, materials, delivery timelines, and availability.
- Fulfill orders promptly and professionally.
- Maintain adequate inventory for listed products.
- Comply with all applicable Nigerian laws, regulations, and industry standards.
- Respond to customer inquiries, complaints, and disputes in a timely manner.
4. PROHIBITED ITEMS & CONDUCT
Vendors must NOT:
- Sell counterfeit, stolen, illegal, or infringing goods.
- Upload misleading, false, or deceptive product information.
- Engage in price manipulation, fraud, or unfair trade practices.
- Use obscene, offensive, or discriminatory content.
- Contact customers outside the Obepro platform for off‑platform transactions without written approval.
Obepro reserves the right to immediately remove prohibited listings.
5. PRICING, COMMISSION & PAYMENTS
5.1. Vendors set their own product prices, subject to Obepro’s pricing guidelines.
5.2. Obepro shall charge a commission on each successful sale. The applicable commission rate will be communicated on the vendor dashboard or via official notice.
5.3. Payments to vendors will be made according to Obepro’s payout schedule after order completion and confirmation.
5.4. Obepro reserves the right to withhold payments in cases of disputes, refunds, chargebacks, or policy violations.
6. SERVICE-BASED VENDORS (TAILORING & CUSTOM SERVICES)
6.1. Vendors offering services such as tailoring, alterations, made-to-measure outfits, fittings, or same-day fashion services (“Service-Based Vendors”) must clearly describe the scope of service, timelines, pricing, and measurement requirements on each listing.
6.2. Service-Based Vendors are responsible for ensuring accurate measurements, workmanship quality, and timely completion of services.
6.3. Once a service has commenced or measurements have been confirmed by the customer, such orders may be non-refundable unless otherwise stated or where required by law.
6.4. Obepro shall not be liable for dissatisfaction arising from incorrect measurements provided by customers or stylistic preferences, provided the vendor delivered the service as described.
6.5. Service-Based Vendors must obtain customer consent before making design substitutions or material changes.
6.6. In the event of disputes relating to service quality or delivery timelines, Obepro reserves the right to mediate and make a final decision in line with platform policies.
7. SERVICE-SPECIFIC DISCLAIMERS & POLICIES
7.1 Measurement Responsibility Disclaimer
Customers are responsible for providing accurate measurements unless physical measurement is conducted by the Service-Based Vendor. Obepro and the Vendor shall not be liable for errors arising from incorrect measurements submitted by customers.
7.2 No-Exact-Replica Clause
Service-Based Vendors do not guarantee exact replicas of designs, images, or reference materials provided by customers. Variations may occur due to fabric availability, body structure, craftsmanship style, and material behavior.
7.3 Alterations & Rework Policy
Where alterations or rework are required due to vendor fault, the Service-Based Vendor shall correct such issues at no additional cost within a reasonable timeframe. Requests outside the original agreed scope may attract additional charges.
7.4 Service Delivery Timelines & Penalties
Service-Based Vendors must adhere to agreed delivery timelines. Repeated delays without valid justification may result in penalties, reduced visibility, suspension, or account termination at Obepro’s discretion.
7.5 Vendor Rating & Performance Impact
Customer reviews, ratings, cancellation rates, and dispute outcomes related to services shall directly impact vendor rankings, visibility, and continued eligibility on the Obepro platform.
8. SHIPPING, DELIVERY & RETURNS
8.1. Vendors are responsible for packaging products securely and ensuring timely delivery.
8.2. Vendors must comply with Obepro’s shipping, delivery, and return policies as updated from time to time.
8.3. In the event of returns due to vendor fault, the vendor shall bear all associated costs.
9. INTELLECTUAL PROPERTY
9.1. Vendors retain ownership of their trademarks, logos, and product images.
9.2. By listing products on Obepro, you grant Obepro a non‑exclusive, royalty‑free license to use your content for marketing, promotion, and platform operations.
9.3. Vendors must not infringe on third‑party intellectual property rights.
10. CUSTOMER RELATIONSHIP
10.1. Customer data shared with vendors must be used solely for fulfilling orders on Obepro.
10.2. Vendors must not misuse customer information or violate data protection laws.
11. SUSPENSION & TERMINATION
9.1. Obepro may suspend or terminate vendor accounts without prior notice if this Agreement is breached.
9.2. Vendors may terminate this Agreement by providing written notice and settling all outstanding obligations.
9.3. Upon termination, active listings may be removed and pending payouts handled in accordance with this Agreement.
12. LIMITATION OF LIABILITY
12.1. Obepro shall not be liable for indirect, incidental, or consequential damages arising from vendor activities.
12.2. Vendors indemnify Obepro against all claims, losses, or damages arising from their products, services, or conduct.
13. CONFIDENTIALITY
Vendors agree to keep confidential any non‑public information obtained through Obepro, including pricing models, customer data, and internal communications.
14. GOVERNING LAW & DISPUTE RESOLUTION
14.1. This Agreement shall be governed by the laws of the Federal Republic of Nigeria.
14.2. Any dispute shall first be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of Nigerian courts.
15. AMENDMENTS
Obepro reserves the right to update or modify this Agreement at any time. Continued use of the platform constitutes acceptance of revised terms.
16. PLATFORM TERMS & POLICIES (BINDING)
16.1. This Vendor Agreement operates in conjunction with Obepro’s:
(a) Terms of Service; and
(b) Refund & Return Policy,
as published on obepro.com.ng and updated from time to time.
16.2. Vendors agree to comply fully with all platform-wide policies governing
customer transactions, refunds, cancellations, delivery timelines, and dispute
resolution.
16.3. In the event of any conflict between this Vendor Agreement and Obepro’s
Terms of Service or Refund Policy, the Terms of Service and Refund Policy shall
prevail.
17. REFUNDS, RETURNS & CHARGEBACKS
17.1. Vendors acknowledge that all refunds, returns, and chargebacks are governed
by Obepro’s Refund & Return Policy.
17.2. Vendors must honor refunds approved by Obepro, including refunds issued due
to non-delivery, defective items, service failure, or policy violations.
17.3. Where a refund is caused by vendor fault, Obepro reserves the right to:
(a) deduct the refund amount from vendor earnings;
(b) reverse pending payouts; or
(c) apply penalties or account restrictions.
17.4. For service-based vendors, refund eligibility shall follow the service-specific
rules outlined in this Agreement and the Refund Policy.
18. CUSTOMER-FACING POLICY COMPLIANCE
18.1. Vendors must ensure that their product listings, service descriptions, and
communications with customers are consistent with Obepro’s Terms of Service
and Refund Policy.
18.2. Vendors may not create private refund, return, or cancellation rules that
conflict with Obepro’s official policies.
18.3. Any attempt to override platform policies may result in suspension or
termination.
19. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between Obepro and the Vendor and supersedes all prior understandings.
By registering as a vendor on obepro.com.ng, you acknowledge that you have read, understood, and agreed to this Vendor Agreement, Terms of Service, Refund Policy, and Shipping Policy
Obepro Limited.
Delta State, Nigeria