Orders
How do I place an order?
Open the product page, choose the options you want and select the quantity. Add the item to your cart and follow the checkout steps. Review your information before confirming the order.
Can I change my order after payment?
If the order has not been processed, our team can often make small changes. Contact support as soon as possible with your order number.
Why was my order cancelled?
Orders are cancelled when payment is incomplete or when an item becomes unavailable. If this happens, you will receive a message explaining the reason.
Payments
What payment methods do you accept?
You can pay through secure online payment channels available on the checkout page. These methods protect your card and personal details.
My payment failed. What should I do?
Check your balance, network connection and card details. If the issue continues, try a different payment method or contact your bank for assistance.
Will I receive proof of payment?
Yes. A confirmation email is sent once your payment is successful.
Shipping and Delivery
Do you deliver nationwide?
Yes. We deliver to all states in Nigeria.
How long does delivery take?
Delivery time depends on your location and the size of the order. Most packages arrive within a short period once payment is confirmed. You will receive updates as the package moves.
How do I track my order?
Tracking information appears in your order details when it is available. Select the tracking link to view the current status.
What happens if I miss the delivery?
The delivery team will attempt to reach you. If they cannot deliver, they may try again or contact you to arrange a suitable time.
Returns and Exchanges
What items can I return?
You can return items that are damaged, incorrect or not as described. The item must be unused and in its original packaging.
How do I start a return?
Contact our support team with your order number and a short explanation of the issue. We will guide you through the return steps.
When will I receive a replacement or refund?
Processing time depends on the nature of the return. Once the item is received and inspected, we will arrange a replacement or refund.
Products
Are the product photos accurate?
All photos are taken to show the true appearance of each item. Colours may vary slightly due to lighting or device settings.
How do I find the right product for my needs?
Each product page includes a description, key features and specifications. If you need extra guidance, contact support and we will help you choose the right item.
Account and Security
Do I need an account to place an order?
You can place an order without an account, but creating one allows you to track orders, save addresses and view your history.
I forgot my password. What should I do?
Use the “Forgot password” option on the login page. A reset link will be sent to your email.
Is my personal information safe?
Yes. Your information is handled through secure systems that protect your data during browsing and checkout.
Support
How do I contact customer service?
You can reach us through the contact form on the website or by email. For order-related issues, include your order number to help us respond faster.
What are your support hours?
Support is available during standard business hours. Messages received outside these hours are answered as soon as possible.