Obepro is Nigeria’s marketplace for sewing tools, fashion supplies, tailoring materials, and related products. Our goal is to provide a safe, secure, and trusted environment where customers and vendors can connect, communicate, and transact with confidence.
To protect all users, Obepro encourages customers and vendors to follow these safety guidelines whenever using the platform.
Safe Shopping Guidelines for Customers
Verify Product Information
Before placing an order:
- Read product descriptions carefully.
- Review product images and specifications.
- Confirm sizes, colors, quantities, and other details.
- Contact the vendor if you require additional information.
Use WhatsApp for Communication Only
Some vendors may provide WhatsApp contact options to assist customers with:
- Product enquiries
- Availability confirmation
- Product specifications
- Delivery information
- Customer support
WhatsApp is intended as a communication tool to help customers make informed purchasing decisions.
Make Payments Only Through Obepro Checkout
For your security and protection:
- All payments for products listed on Obepro should be made through the secure Paystack Checkout available on the platform.
- Do not send money directly to vendors through WhatsApp, bank transfers, mobile money, or other external payment methods.
- Do not make payments based solely on WhatsApp conversations.
Using Obepro Checkout helps ensure secure payment processing, proper order tracking, and transaction records.
Protect Your Personal Information
Never share:
- Passwords
- OTP verification codes
- ATM card PINs
- Internet banking credentials
- Other sensitive financial information
Neither Obepro nor its vendors will request this information.
Keep Transaction Records
Always keep copies of:
- Order confirmations
- Payment receipts
- Invoices
- Vendor communications
- Delivery information
Inspect Orders Upon Delivery
When receiving an order:
- Verify that the product matches the description and images.
- Check the quantity and condition of items received.
- Contact the vendor promptly if there are issues with your order.
Report Suspicious Activity
Please report any user who:
- Requests payment outside Obepro Checkout.
- Uses misleading product information.
- Engages in fraudulent or suspicious behavior.
- Violates marketplace policies.
Safety Guidelines for Vendors
Provide Accurate Product Information
Vendors should ensure that:
- Product images accurately represent the item.
- Descriptions are complete and truthful.
- Prices are clearly stated.
- Product specifications are accurate.
Communicate Professionally
When interacting with customers:
- Respond promptly and respectfully.
- Provide honest information.
- Answer product-related questions clearly.
Encourage Secure Payments
Vendors must direct customers to complete payments through the official Obepro Checkout system.
Vendors should not:
- Request direct bank transfers through WhatsApp.
- Encourage customers to bypass Obepro Checkout.
- Accept payments that violate marketplace policies.
Verify Orders Before Processing
Before dispatching products:
- Confirm order details.
- Verify payment status through the vendor dashboard.
- Confirm delivery information.
Maintain Transaction Records
Keep records of:
- Orders received
- Customer communications
- Payment confirmations
- Shipping information
- Delivery confirmations
Deliver Products as Advertised
Products delivered should match:
- Product photos
- Product descriptions
- Agreed specifications
Consistent service helps build trust and grow your business.
Marketplace Security Best Practices
For Customers:
- Communicate clearly with vendors before ordering.
- Use Obepro Secure Paystack Checkout for all payments.
- Keep records of transactions.
- Report suspicious behavior promptly.
For Vendors:
- Maintain accurate listings.
- Process orders professionally.
- Verify payments before fulfillment.
- Follow all marketplace policies.
Marketplace Disclaimer
Obepro provides a platform that connects customers and vendors. While Obepro facilitates communication, product discovery, order management, and secure payment processing, vendors remain responsible for the products and services they offer.
Customers are strongly encouraged to make payments only through the secure Paystack Checkout available on Obepro. Payments made outside the platform may not be eligible for the same level of transaction support, verification, or dispute assistance.
Obepro reserves the right to investigate complaints, review user accounts, and take appropriate action against individuals or businesses that violate marketplace policies.
By using Obepro, customers and vendors agree to follow these safety guidelines and contribute to a safe, trustworthy, and professional marketplace environment.